FAQ

What does level of incontinence mean?

Level of incontinence is based upon the control and ability to access a restroom that a person has.

Light – individual has dribbling and an occasional release of urine

Moderate – individual has large releases of urine but not a full bladder

Heavy – individual has a full release of the bladder during the day

Overnight – individual has releases of urine while sleeping

Fecal – loss of bowel control

By determining your specific level of incontinence, your physician will be able to recommend a diaper to best suite your needs.

Can I update my monthly shipment of diapers?

You can always adjust the amount of diapers you receive monthly. Simply give us a call at 844-276-5588 and a representative will adjust your order accordingly.

How do I contact Aeroflow about my diapers through Medicaid?

You can get in touch with a representative at Aeroflow Healthcare Monday – Friday from 8am – 5pm EST. Call us at 888-592-2927 or use our contact form.

How do I see if I am eligible for Medicaid assistance?

You can contact Medicaid directly at https://dma.ncdhhs.gov/contact or you can apply for Medicaid using their online form: https://dma.ncdhhs.gov/medicaid/get-started to begin the qualification process.

Can I order gloves, wipes or bed pads?

Medicaid will provide up to a maximum of 200 disposable underwear, 192 diapers, 150 underpads, 200 disposable gloves, and 200 wipes. Each month, Aeroflow will get in touch with you to set up your resupply, giving you the option to order more or less diapers or skip a month if needed.

How much will it cost to ship my diapers?

Shipping is 100% free on all orders.

What if I want to pay cash?

You can always purchase the amount of diapers or supplies you need from our cash-pay site, Aeroflow Direct. We offer a variety of diapers in different sizes and styles to ensure that you find exactly what you’re looking for. Aeroflow Direct accepts all major payment methods, and offers free shipping on all orders over $49.00.

What exactly is provided through Medicaid?  

Medicaid provides coverage for either disposable adult briefs, more commonly called diapers, or disposable pull-on underwear, commonly known as pull-ups.

 

Medicaid provides a maximum of 192 diapers or 200 pairs of disposable underwear. Additionally, Medicaid will provide up to a maximum 150 underpads, 200 disposable gloves, and 200 wipes.

Do I need a prescription?

Medicaid requires that a patient is diagnosed with incontinence by a qualified physician in order to qualify for free diapers through Medicaid. Additional items such as gloves and wipes must also be signed for by a physician diagnosing urinary or fecal incontinence.

Does Medicaid have to be my primary provider?

Diapers can be provided for Medicare beneficiaries who have Medicaid as their primary or secondary provider.

What if my child is not yet 3 years old but needs diapers?

Medicaid cannot make any exceptions for diaper coverage based on age, unfortunately, even under appeal or with medical necessity.

Aeroflow’s cash-pay site, Aeroflow Direct, offers incontinence supplies at the lowest allowable cost to assist our patients. Aeroflow Diaper Club is a subscription service that supplies a monthly shipment of diapers to your door with free shipping.

How many diapers does Medicaid cover per month?

Medicaid provides a monthly amount  of incontinence supplies depending on individual need. This amount will be made clear to you when you begin receiving diapers through Medicaid.

How do I qualify through Medicaid?

First, you must be a current Medicaid beneficiary to receive paid diaper services. To qualify for free diapers you must be diagnosed with incontinence by a qualified physician. For pediatric diapers, North Carolina Medicaid requires that the recipient is over the age of three and is clinically diagnosed with incontinence by a qualified physician.

If you are diagnosed with incontinence and Medicaid is your primary or secondary provider, all you will need to do is contact Aeroflow Healthcare and provide a name and Medicaid number. Once you complete our quick qualify form a representative will call you to discuss options. Upon qualification, a free monthly shipment of incontinence supplies will be shipped to your door.

"Aeroflow had a great selection and they were very kind and helpful on the phone. Great people to do business with!"
"I appreciate them calling me each month to ensure I don't forget to order supplies. I don't always remember, but they do!"
"My husband gets his medical supplies from Aeroflow. If we didn't like or trust them, we wouldn't put his health in their hands."
“Wow. That order came in just a few days, not the ten we expected. The great service is really appreciated. Thank You.”
“Very impressed with your customer service, and quality of your product, also the quick speed of shipment. Thank you!”
“It's was the easiest process! My product was shipped in no time. Awesome service!”
“I had the pleasure of working with Aeroflow Healthcare and all I can say is superb!”
“Thank you for making getting diapers so easy and affordable! I love the quality and having them delivered to my door every month!”
“I loved the service provided to me by Aeroflow. They made it super easy to get diapers & it was super fast! Thank you so much.”
“Very prompt; responded to my emails quickly and efficiently! Was very impressed.”